Exchange and Return Policy
How can I exchange an order?
Exchanges may be necessary for a number of different reasons. If you find yourself in a position where you need to exchange an item from your order there are a few things you need to be aware of.
Customer has received a bad print or defective product
In the event that something slips past quality control, we will quickly address the problem as soon as it is brought to our attention. In order to receive a replacement product, the customer needs to simply provide us a picture of the product in question and the name on the order and email it to firstname.lastname@example.org.
What we need to make a replacement order:
- Please provide the customer name and email.
- Please provide the order number
- Please provide a picture of the wrong/ damaged item.
- Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.
Once we receive this we will print a replacement product and send it right out!
What is your return policy?
Each order is custom and printed on demand, therefore we do not accept returns unless there is a defect with the product. In the rare event that an order is shipped with a defect, we will offer a replacement if the defect is reported within 30 days.
If there is a defect and the customer does not want a replacement, a refund will be provided. We do not accept returns or replacements in the case where the customers needs a smaller or larger size.